Okay, so we have a bunch of websites. A bunch you don’t even know about.
There this one that you’re on, robbib5.sg-host.com.
Then there’s the Bobbledy Books site.
There’s also the old, original version of the idiotsbooks site, called TheBarnstorming.
And then there’s our misbegotten but not forgotten Daily Affirmations for Realists site.
And then there’s my very very very old illustration portfolio site.
And the one that started it all, idiots’box.
And then there’s also my sister-in-law’s NewFarm store, which we helped her set up and which is on our account (and which opened for business yesterday, CONGRATS LINDSAY AND CASEY!!!!!).
All of this is to say I spend a lot of time communicating with technical support over website shenanigans. Which is why I’m writing this post today, because I want to give a HUGE shout-out to my very best friends, the very best and most supportive group of tech support people I have ever dealt with, the SUPPORT TEAM AT NEXCESS.NET – our favorite hosting service (as their tagline suggests, they go “beyond hosting” – we buy our domain names from them as well).
But then, last week, they totally outdid themselves. I had been communicating with them back and forth about our new site, and, on a separate thread, moving idiotsbooks to a new server, and on a separate thread a bunch of boring mundane nonsense you will be more than happy not to hear about. And somehow in all of the back and forth, I accidentally opened a support ticket by accidentally forwarding Ian’s valentine’s day Bobbledy Books prompt response to them:
And they responded almost immediately to my support ticket with this:
This made me so happy.
So, if you are in the market for hosting services (or want to register a domain name) go to these guys, they are THE BEST. They are always happy to hold my hand when I don’t understand what I need to do, and fix things when I’ve completely f-ed up our site, thinking I knew what I was doing. I cannot tell you how much I love them.
And no, they aren’t paying me to write this. They know I don’t hold that much sway. That I’m small potatoes. That I’m a technically unsavvy webmaster (hilarious) who taxes their support team.
And they evidently know that I can be easily bought with a simple, shoddily drawn and highly pixellated valentine.
They know me SO well.
